FAQs About the Beach Retreats

We want you to feel right at home. Being well informed before booking will mean you can get into holiday mode, right from the start.

If you've got a question about our self-catering flats and apartments in Woolacombe we hope you'll find all the answers here. If there's anything we've missed, simply give us a call on 01271 870388 or email us at beachretreats@woolacombe-bay-hotel.co.uk.

woolacombe bay beach retreats inside

Check-in and Check-out

To give you total peace of mind we've made check-in contactless. Your Beach Retreat will be ready from 4:00pm and your key can be collected from the secure lock-box right next to the front door. You will receive the lock-box access code on your day of arrival.

On your departure day, we kindly ask you to vacate your Beach Retreat by 9:00am to allow for our thorough cleaning procedures. Once you are packed and ready, please return your key to the lockbox location and our Housekeeping Team will begin cleaning ready for our next guests.

If you have any difficulties at all, we're here to help and can be contacted 24/7 by calling 01271 870388.

FAQs

Find answers to common questions about our services, accommodations, and policies right here.

Your Stay

What is included?

What is included in my stay at the Beach Retreats? Our self-catering apartments are fully equipped to provide you with a comfortable and enjoyable stay. Here's what you can expect:

  • Bed linens and towels: We provide fresh linens and bathroom towels for your stay (please bring beach/pool towels).
  • Kitchen utensils and appliances: The kitchen is stocked with the essential utensils for cooking and dining, including pots, pans, cutlery, crockery, and basic appliances. Seasoning, oils, spices, and cleaning products are not included.
  • Outdoor space: Relax and unwind on your private patio or balcony, furnished with seating, a table, and a washing line.
  • WiFi: Stay connected with complimentary Wi-Fi throughout your stay.
  • Parking: We offer secure parking on-site for guests (one space per Flat or Apartment is guaranteed; additional space may be available).
What is the check-in and check-out time?

Check-in is from 4:00pm on the day of your arrival. Check-out is by 9:00am on the day of your departure.

How does check-in and check-out work?

To give you total peace of mind and flexibility, we've made checking in contactless.

Beach Retreats will be ready from 4:00pm on your day of arrival and your key can be collected from the secure lockbox next to your front door. You will receive the lockbox code on your day of arrival. 

On the day of your departure, we ask you to vacate your Beach Retreat by 9:00am to allow for our thorough cleaning procedures to take place between guests. Simply return your key to the lockbox location and our Housekeeping Team will do the rest!

Is free WiFi included?

Yes, free WiFi is included.

Is parking included at the Beach Retreats?

We have a number of unallocated parking spaces at the Beach Retreats and your booking includes parking for one car (additional parking may be available, but cannot be guaranteed). We may require any additional vehicles to park in our overflow car park during busy times. We regret we cannot accept responsibility for any loss or damage caused to vehicles or their contents whilst parked.

Are the Beach Retreats family-friendly?

Yes, families love our cool coastal accommodation! Children of all ages are welcome at the Beach Retreats. Our self-catering Flats and Apartments offer open-plan living areas, family-friendly bedrooms, and fun facilities. We can provide cots and high chairs if required (please request in advance of your stay).

Are the Beach Retreats dog-friendly?

Yes, we welcome dogs at some of the Beach Retreats (Ground Floor Flats and Ground Floor Apartments). These are perfect for pups because they feature enclosed patios. However, please note that there are some restrictions. Dogs are not allowed on the furniture or beds, and they must be kept on a lead at all times within the communal areas. Please remember to clean up after your pup!

Please pack your dog’s lead, bed, and bowls.

Find out more...

Can we smoke in the Beach Retreats?

No, smoking is prohibited in the Beach Retreats.

Do the Beach Retreats have sea views?

Some of the first-floor Beach Retreats offer far-reaching views down towards the sea over the village of Woolacombe. Perfect for sunsets. Please call us on 01271 870388 before booking if you have specific accommodation requirements. 

What should we pack?

Bathroom towels are provided, as is bed linen, but please pack beach towels. Your kitchen has crockery, cutlery, and pans, but please pack washing up liquid, and condiments such as cooking oil, seasoning, and spices etc.

A hair dryer can be found in the bedroom drawer, but please pack all your shower and wash gear.

Cots and high chairs can be provided - please email us at beachretreats@woolacombe-bay-hotel.co.uk at least 48 hours before arrival to request these.

Do the Beach Retreats have a washing machine?

Yes, all Flats and Apartments have a washing machine, and a clothes horse.

Do the Beach Retreats have a dishwasher?

No, Flats and Apartments do not have a dishwasher.

When is the Mini Lido swimming pool open?

The Mini Lido outdoor swimming pool is open from 8:00am - 8:00pm, from June - September. The pool does not have a lifeguard.

Do guests get discounts at the Woolacombe Bay Hotel?

The Woolacombe Beach Retreats are privately-owned by the team behind the award-winning Woolacombe Bay Hotel.

Guests staying in the Beach Retreats can enjoy 20% off spa treatments at The Alchemist Spa, and can book classes at SALT Gymnasia for the special discounted price of £6.00. Unique discount codes will be issued when you book a stay at the Beach Retreats.

Making a Booking

What is the difference between Flats and Apartments?

The main difference is that Flats have a single bathroom which has a shower over a bath. Apartments, on the other hand, have a bathroom with a bath, and a separate shower room, offering a bit more flexibility and convenience for group bookings.

The Apartments are overlooking the Mini Lido swimming pool. Some offer sea views.

How do I book a stay at the Beach Retreats?

Bookings can be made online, or by calling our helpful booking team on 01271 870388.

Please note:

During the spring/summer and school holidays: A minimum 7-night stay typically applies to all Beach Retreat self-catering accommodation. Check-in days are Sunday or Monday for Beach Retreat Flats or Friday or Saturday for Beach Retreat Apartments. To book online, choose your preferred dates (starting Friday, Saturday, Sunday or Monday), and add your guests. The search results will display the best available accommodation for your stay.

During autumn/winter: A minimum 3-night stay applies to all Beach Retreat self-catering accommodation. Check-in days are flexible. To book online, choose your preferred dates, and add your guests. The search results will display the best available accommodation for your stay.

Is a deposit required to book?

Yes, a non-refundable deposit of up to 25% is required to book your Beach Retreat accommodation, with full payment taken 7 weeks before arrival. Should you wish to book an arrival date within the next 7 weeks, full payment will be taken at the time of booking.

For short breaks (less than 7 days), full payment is required at time of booking.

Is free WiFi included?

Yes, free WiFi is included.

What if I need to cancel my booking?

In the event of cancellation for self-catering accommodation, deposits are non-refundable and full payment will be retained if cancelled within 7 weeks of arrival. In the event that you decide, whilst staying with us, to leave before your confirmed date of departure there can be no refund for days not taken.

Does a minimum stay apply?

Yes, during spring, summer, and school holidays, a 7-night minimum stay typically applies. During autumn and winter, a three-night minimum stay applies.

Are there specific check-in days?

Yes, During the spring/summer and school holidays check-in days are Sunday or Monday for Beach Retreat Flats or Friday or Saturday for Beach Retreat Apartments. During autumn and winter, you can check-in any day.

Location

Can we walk to the beach from the Beach Retreats?

Yes! The Beach Retreats are the perfect place to stay if you are looking for accommodation near Woolacombe Beach! They are just five minutes walk from the three miles of soft sand. The walk back from the beach is uphill, but isn’t too punishing - it’s definitely possible to do in flip flops and wetsuits - surfboard under your arm!

What else can we walk to from the Beach Retreats?

Plenty of things! The South West Coast Path is accessible from the Beach Retreats and, if you’re looking for convenience, it’s all here!

Nearest beach: Woolacombe, 5 minutes’ walk (slight incline on return)
Nearest pub: The Jube, 200 yards
Nearest café: Meraki, 100 yards
Nearest shop and Post Office: 400 yards
Nearest restaurant: 300 yards (Bay Brasserie)
Nearest cinema: 300 yards (NEO Cinema)
Nearest spa: 300 yards (Alchemist Spa)
Nearest gym: 300 yards (SALT Gymnasia)

What is the nearest supermarket?

The nearest supermarket is Tesco (Ilfracombe), which is located about 10-15 minutes drive from the Beach Retreats. Many guests opt to have shopping delivered to their Beach Retreat.

What are the best local attractions?

There are many great attractions to visit in the Woolacombe area, including:

Woolacombe Beach: This is a beautiful sandy beach with great surfing and swimming conditions.
Putsborough Beach: This is another popular beach with good surfing and rock pooling opportunities.
Barricane Beach: This small, secluded beach is a great place to relax and enjoy the peace and quiet.
Lundy Island: This island is a popular destination for wildlife watching and hiking.
Exmoor National Park: This vast area of moorland, forest, and coastline is perfect for exploring on foot or by bike.

Check-out the best beaches in North Devon.

Can you recommend places where we can hire equipment for outdoor pursuits?

Happy to! Whether you're outdoor pursuits fanatics or complete beginners, it’s always useful to know where you can hire kit on holiday, and we're big advocates against single use items like foam bodyboards. 

If you'd like to hone your surfing skills or you're just starting out learning to surf, we recommend Surfing Woolacombe - their Surfing England qualified coaches are second to none. 

Surfing Woolacombe are also our top pick for surf, wetsuit, and SUP hire in Woolacombe.

Contact form

If you can't find what you're looking for, our FAQ's section is helpful. You also can call 01271 870388, email our friendly Reservations Team at beachretreats@woolacombe-bay-hotel.co.uk, or complete our simple contact form below for further information:

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